Product Returns / Warranties
Product Returns / Withdrawal :
To avoid your own inconvenience we would recommend that you pay attention at the time of delivery of your order to the condition of the sold product and the intactness of its packaging, in order to identify any obvious defects, such as incorrect product shipment, broken product, missing parts, etc. .
Returns of products sold through our Company Website are provided in the following cases:
- In the event of incorrect product shipment, which will be due to the Company or its suppliers, the customer will have the right to return the product within fourteen (14) days of receiving it.
- The product must be in excellent condition, unused, the packaging intact and the original contents included. In this case, the return costs will be borne by the Company.
- Also, the customer will have the right to withdraw without reason and return the product within fourteen (14) days of receiving it, in accordance with the provisions of the Consumer Protection Law. The product must be in excellent condition, unused, its packaging must be intact (closed) and include the original contents. In this case, the return costs will be borne by the customer.
Products To Order
Our products, depending on their availability, are divided into two categories: Immediately Available and Made to Order.
"Immediately Available", are products available in our company's warehouses.
"Made to Order" products are not Immediately Available and must be ordered from our suppliers or produced especially for you.
Products cannot be returned, unless proven to be the fault of our company. I.e.
- Error in order
- Error in pricing
- Error sending
- Damage in transit by our own means of transport
- A manufacturing or cosmetic defect that will be covered by the product warranty.
In the above cases, you have the possibility to return the product within 14 days from the day of delivery, based on the conditions described in the Product Returns / Withdrawal paragraph of our company's Terms of Business.
Our company has the obligation to replace the defective products "After Order", assuming the return costs, as well as the shipping costs of the new product.
In the event that the return of the defective products is not made within 14 days from the day of delivery, our company has the right not to accept the return of the products and their replacement.
Product Warranties
The products available through our Website are accompanied by relevant manufacturers' guarantees (where they exist). Our Company does not grant any additional guarantee. In the event that a product presents a defect and is covered by a warranty, the costs of shipping the product to our Company or the corresponding Agency (service) for repair, as well as the subsequent receipt of the product in question, will be borne by the customer.